Privacy Policy – Safefix Solar Services Limited

Effective Date: 25/09/2025

Company Name: Safefix Solar Services Limited

Registered Office: 178 New Seskin Court, Arena, Whitestown Way, Dublin 24, D24 HN72

Company Registration Number: 758693

Contact Email: sales@safefixsolarservices.com

Data Protection Officer (DPO): Ahamd Msalmeh

1. Introduction

Safefix Solar Services Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (EU) 2016/679, the Irish Data Protection Act 2018, and the ePrivacy Regulations.

2. Scope

This policy applies to:

  • Visitors to our website

  • Individuals who submit contact forms or request quotes

  • Customers and prospective customers

  • Suppliers, contractors, and business partners

3. Data We Collect

a. Identity and Contact Data

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Company name (if applicable)

b. Technical Data

  • IP address

  • Browser type and version

  • Operating system

  • Device type

  • Referring URLs

  • Time zone settings

 

c. Usage Data

  • Pages visited

  • Time spent on site

  • Clickstream data

  • Form submissions

d. Marketing and Communication Preferences

  • Consent status

  • Newsletter subscriptions

  • Campaign interactions

4. How We Collect Data

  • Directly from you via contact forms, quote requests, or email

  • Automatically via cookies and analytics tools

  • From third-party platforms (e.g., Google Ads, Meta Pixel) with your consent

5. Legal Bases for Processing

We process personal data under the following lawful bases:

  • Consent: For marketing communications and non-essential cookies

  • Contractual necessity: To provide quotes, services, and support

  • Legal obligation: For tax, accounting, and regulatory compliance

  • Legitimate interest: For analytics, fraud prevention, and service improvement

6. How We Use Your Data

  • To respond to enquiries and provide solar PV installation quotes

  • To schedule and deliver installation and maintenance services

  • To send service updates and promotional offers (with consent)

  • To improve website functionality and user experience

  • To comply with legal and regulatory obligations

7. Data Sharing and Disclosure

We may share personal data with:

  • Hosting and IT service providers

  • Payment processors (e.g., Stripe, PayPal)

  • Marketing platforms (e.g., Google, Meta)

  • Legal and regulatory authorities when required

All third parties are contractually bound to comply with GDPR and maintain confidentiality.

8. International Data Transfers

We do not transfer personal data outside the European Economic Area (EEA) unless:

  • The destination country has an adequacy decision from the European Commission

  • Standard Contractual Clauses (SCCs) are in place

  • You have explicitly consented to the transfer

9. Data Retention

We retain personal data only as long as necessary:

  • Contact form submissions: 12 months

  • Customer records: 6 years (for tax compliance)

  • Marketing data: Until consent is withdrawn

  • Website analytics: 26 months (Google Analytics default)

10. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Erase your data (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with the Data Protection Commission (DPC) at www.dataprotection.ie

To exercise your rights, contact us at privacy@safefixsolar.ie.

11. Data Security

We implement robust security measures including:

  • SSL encryption

  • Access controls and authentication

  • Regular vulnerability scans

  • Secure data storage and backups

12. Automated Decision-Making

We do not use personal data for automated decision-making or profiling that produces legal effects.

13. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

 

Cookie Notice – Safefix Solar Services Limited

What Are Cookies?

Cookies are small text files stored on your device to help websites function, improve user experience, and deliver targeted content.

Types of Cookies We Use

Type

Purpose

Consent Required

Essential

Enable core site functionality (e.g., forms, navigation)

❌ No

Analytics

Track usage and performance (e.g., Google Analytics)

✅ Yes

Marketing

Personalize ads and promotions (e.g., Meta Pixel)

✅ Yes

Preferences

Remember settings and choices

✅ Yes

Cookie Consent

On your first visit, we display a cookie banner that:

  • Lists all cookie categories

  • Allows granular consent (Accept All / Reject All / Customize)

  • Records consent status for 6 months

  • Enables withdrawal or change of consent at any time

Managing Cookies

You can manage or disable cookies via your browser settings. Instructions for major browsers are linked in our cookie banner.

Third-Party Cookies

We use third-party services that may place cookies:

  • Google Analytics – for site usage tracking

  • Meta Pixel – for ad performance and retargeting

  • Stripe/PayPal – for secure payment processing

These providers may process data under their own privacy policies.

Cookie Retention

Cookies are retained for varying durations:

  • Session cookies: Deleted when browser closes

  • Persistent cookies: Up to 26 months

  • Consent cookies: 6 months

Contact : For cookie-related queries, email: sales@safefixsolarservices.ie